Cancellation & Refund Policy for Course

Last updated: 14 October 2026

This policy explains when you can cancel a booking and when a refund is given. In short, a confirmed booking is generally not refundable, but each participant can change their class date once for free. A full refund is given only in the specific cases listed below.

1. The general rule

Once your booking is confirmed, the fee is generally not refundable. Seats in each class are limited, and a seat kept for you is a seat another food handler could not book. Bookings are confirmed as explained in our Terms and Conditions.

Changing your mind, a clash with your work roster or forgetting the class date are not reasons for a refund. The free date change usually solves these, as long as you ask early enough.

2. Change your date instead

If you cannot attend, use the free date change. Each participant can change their class date once for free, as long as the request reaches us at least 7 working days before the class. Details are in our Course Terms.

3. When you get a full refund

You will receive a full refund in these situations:

We cancel the class and none of the replacement dates we offer suit you.
Duplicate or wrong payment, for example if you paid twice for the same booking or paid more than the amount due. We refund the duplicate or extra amount.

If we have to cancel a class, for example because of a trainer emergency or a problem at the venue, we will contact you by WhatsApp or email and offer replacement dates.

4. Cases we review one by one

Other situations, such as a medical emergency supported by a document like a medical certificate, are reviewed case by case. After reviewing, we may offer a new class date or a refund. Our decision depends on the reason, the documents provided and how close the request is to the class date.

5. When a refund is not available

Once a certificate has been issued for a participant, no refund is available for that participant.
A missed class without an approved date change, or a participant asked to rebook because of joining late, follows the missed class rule in the Course Terms.
A participant removed from class for breaking our Terms and Conditions, for example by recording the class, is not entitled to a refund.

6. How to request a refund

Send your request by WhatsApp to 0125651067 or by email to info@niatmurni.my. Please include:

your booking code;
the participant's name;
the reason for the request, with any supporting documents;
bank account details, if you paid by bank transfer.

We will reply to let you know whether the refund is approved.

7. Processing time

Approved refunds are processed within 14 working days, either to your original payment method or to your bank account. Your bank may take extra time before the amount appears in your account.

Please double-check the bank account details you give us. A wrong account number or account name will delay your refund.

8. Payment gateway fees

Fees charged by the payment gateway or bank on the original payment may not be refundable and may be deducted from the refund. We will tell you the amount to be refunded before we process it.

9. Group and corporate bookings

Group and corporate bookings follow the same rules, applied to each participant. For example, if we cancel a class booked for a 10-person kopitiam team and 3 staff cannot make any replacement date, those 3 receive a full refund while the other 7 move to the new date. Refunds are paid back to the party that made the payment, usually the employer.